Empowering (business) users means putting them in a position to direct how their systems work, how they support the business, how they change. James Taylor mentions four requirements to empower users:
- Provide information about the business (reports, dashboards and visualizations)
- Provide understanding of the systems and processes (via business process technology and business rules)
- Give control of the systems (to a certain degree)
- Offer simulation of proposed changes in a way that makes sense to the user(generate understanding what a change will do before it is implemented)
Further reading
Empowering employees is the basis for business agility (Microsoft)
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